At CourierSeva.com, customer satisfaction is our priority. This Return & Refund Policy outlines the conditions under which refunds or returns are processed for our courier services. By using our services, you agree to adhere to this policy.

1. Eligibility for Refunds Refunds may be considered in the following situations:

• Service Cancellation: If the service is canceled by the user before the shipment is picked up.

• Service Failure: If the shipment is not delivered due to errors on CourierSeva’s part, excluding situations beyond our control (e.g., weather, natural disasters, or government restrictions).

• Incorrect Charges: If the user has been charged incorrectly due to technical or human errors.

2. Non-Refundable Situations Refunds will not be provided in the following cases:

• Prohibited Items: If the shipment contains prohibited items as outlined in our Terms and Conditions.

• Inadequate Packaging: If damage occurs due to improper or inadequate packaging by the user.

• Delayed Deliveries: Delays caused by unforeseen circumstances beyond CourierSeva’s control.

• User Errors: Incorrect or incomplete shipping information provided by the user.

3. Refund Request Process To request a refund, follow these steps:

1. Submit a Request: Contact our support team via email at info@courierseva.com within 7 days of the shipment issue.

2. Provide Details: Include the shipment tracking number, proof of payment, and a detailed explanation of the issue.

3. Review Process: Our team will review the request and respond within 5-7 business days.

4. Refund Approval

• Refunds will only be approved after verifying the claim and ensuring compliance with this policy.

• Approved refunds will be processed within 10 business days from the date of approval.

• Refunds will be credited to the original payment method used during the transaction.